SHIPPING TERMS & CONDITIONS

We offer a multitude of different shipping options globally, to find out more please see below.

All UK and Off Shore deliveries are dispatched Monday to Friday between 8:00 to 16:00, this excludes Bank Holidays and weekends. We do not deliver on weekends unless the Saturday option has been selected.

A signature may be required upon delivery, and most deliveries will be attempted twice, unless there is an address problem. If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you the parcel will be returned to us. Please note that if you specify delivery instructions to be followed if you are out, this could be to leave with a neighbour or a safe place on your property where your parcel can be left - this is at your own risk. ROOCOU cannot be held responsible for the loss of your parcel.

You will be able to track your missed delivery by logging on to  www.royalmail.com and entering in your tracking reference number, which would have been provided to you on the dispatch notification email/SMS or card left by the courier. If your parcel is returned to us there may be additional postage charges applied for further re-deliveries.

During busy periods deliveries may take longer. If you have not received your order and more than 10 working days have passed since ordering, please contact our Customer Services Team, or email us at admin@roocou.com

DELIVERY OPTIONS

From the time of receiving your order we aim to have it processed, dispatched and in your hands as quickly as possible. For standard deliveries we aim to dispatch within 3 working days, however please note this will always not be possible during our busy times such as Bank Holidays (Christmas Day, New Year’s Holiday etc), and promotions. Next Day Delivery options are available on orders placed before 3pm Monday to Thursday. Next Day Delivery orders, and Saturday Delivery orders placed on Friday before the 3pm deadline will be delivered on Saturday. Anything received after the Friday deadline will be processed on Monday and delivered on Tuesday. Please note any Next Day Delivery orders made before 3pm will be dispatched on the same day and will arrive the next working day. Orders placed AFTER 3pm will be sent the following working day.

Next day deliveries are only available to certain areas within the UK, and can only also be made if all the items ordered are in stock and the address/contact details provided are correct. All deliveries are made from Monday to Friday (excluding Bank Holidays), unless the Saturday delivery option has been selected. Saturday deliveries are not available to all postcode areas within the UK.

Internationally, we also offer a range of standard and express delivery options.

DUTY & VAT

All deliveries to the destinations outside the UK are subject to import duties and taxes, which are levied by the importing country at the time of delivery arrival in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.

The price displayed for goods/services remains the same for all customers regardless of the country of delivery. For deliveries to the EU, this price includes VAT (or VAT equivalent) at the current rate. Although this price is the same for deliveries outside the EU, where VAT (or VAT equivalent) may not be applicable, customers are not entitled to any discount or refund to account for the differences in tax treatment and will pay the same price for the item as a customer placing an order for delivery to the EU (including the Channel Islands and Canary Islands). Other components of the total price at the checkout, including delivery charge, will vary for each customer.

POSTAGE

Once your order has been dispatched, you will receive notifications from the courier or ROOCOU either by email or SMS, to keep you informed about your forthcoming delivery. If you do not hear anything or still don’t have your order after 10 working days after having placed your order, then please contact us at admin@Roocou.co.uk.

Postage promotions may be on offer via our website, with varying minimum spend values. These offers are only applicable for mainland UK customers. Northern Ireland, Scottish Highlands, Isle of Scilly, Isle of Man and all EU and Non-EU Countries are excluded from this in their entirety.

For any queries regarding your return/exchange please email us at admin@roocou.com  Please see our terms and conditions for further applicable information.

DOMESTIC DELIVERY

United Kingdom Royal Mail Deliveries

  • Standard Delivery £4.95
    Sent via Royal Mail Tracked 48
    Get your items delivered within 2-3 working days
  • UK Express Delivery £5.95

Sent via Royal Mail Tracked

Get your items delivered within 1-2 working days

  • Next Working Day Delivery £8.95 (if placed before 3pm)
    Sent via Royal Mail Tracked 24
    Get your items delivered the next working day
  • Saturday Delivery £12.00 (if placed before 3pm, on Friday)
    Sent via Royal Mail Special Delivery Tracked
    Get your items delivered the next working day

https://www.royalmail.com/track-your-item
The link above can be used to track all parcels via Royal Mail Service

Republic of Ireland

Standard Delivery £12.00
Sent via Royal Mail Tracked 48
Get your items delivered within 3 working days
A signature is required upon delivery.

Europe Shipping

£12.00 Standard 3- 5 working days tracked and traced delivery from the date of despatch

Worldwide International Outside of EU

£18.00 Standard 5-7 days delivery from the date of despatch £18.00 for a tracked and insured parcel service

£24.99 Express Shipping 2-3 days delivery from the date of despatch £24.99 for a tracked and insured parcel service

A signature is required upon delivery. Please note Royal Mail and local couriers are used for this delivery option.

Free Delivery on orders over £50.00

Free Delivery is available in the UK if you're ordering over £50.00 for delivery within the UK. It is important to note that the lead time is lengthier than Standard/Next Working Day delivery. If you are in a hurry to receive your order, we recommend that you select Next Working Day delivery to avoid disappointment.

PLEASE NOTE OUR FREE SHIPPING OVER £50.00 ONLY APPLIES TO CUSTOMERS WITHIN THE UK.

No service is guaranteed; however, we can assure that we aim to have orders processed, dispatched and in your hands as quickly as possible.
Hours of Operation - Monday to Friday between 8:00 to 16:00
We are closed on Bank Holidays, and weekends.